Complaints

Complaints Policy

If you are unhappy or have concerns about any aspects of your dealings with the Nationwide Foundation, please do not hesitate to let us know. We will do our best to resolve any complaints or concerns informally, reasonably and as quickly as possible.

In the first instance, please contact our Chief Executive by letter (marked 'private and confidential'), telephone or email as follows:

The Chief Executive
The Nationwide Foundation
Nationwide House
Pipers Way
Swindon
SN38 2SN

Telephone: 01793 656651 (this number is for complaints only. If you wish to enquire about a grant, please telephone 01793 655113.)
e-mail: lisa.parker@nationwidefoundation.org.uk

If, once you have received a response from the Chief Executive you still feel your complaint or concerns have not been resolved, please contact the Foundation's Chairman, at the same address given above, marking the letter 'private and confidential'.

The Chief Executive and Chairman will aim to respond to your complaint within 28 days of receiving it.

If, once you have receive a response from the Chairman you still feel your complaint or concerns have not been resolved, please refer to the Charity Commission's guidance publication 'CC47 Complaints About Charities' to see if they will investigate your complaint further. This document is available on their website at: http://www.charitycommission.gov.uk/publications/cc47.asp.

Or, alternatively write to them at:
Charity Commission
PO Box 1227
Liverpool
L69 3UG

Or telephone the Charity Commission on: 0845 3000 218.

 

The Nationwide Foundation is a registered charity (no 1065552) and has limited liability being a company limited by guarantee registered in England and Wales (no. 3451979). Registered office address: Nationwide House, Pipers Way, Swindon, SN38 1NW.
Site updated: 13 October 2008